Customer Service Mailbag - The Christian Educator Vol 2, Issue 4

	The Christian Educator	Vol 2, Issue 4

	Christian Liberty Academy School System CLASS Home Page Christian Educator Archives

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Customer Service Mailbag

The CLASS customer service phone team receives a steady stream of requests for help and guidance. For example, some of the most common questions that families ask are...

May I enroll for the Early Bird discounts and pay the tuition over time?

A:	Early Bird enrollments do not qualify for time payment plans. Families who need to use our time payment plan are still welcome to enroll at any time during the year including during our Early Bird season, but at standard enrollment pricing.

I know I must use my family ID or student ID number when I contact you. Where can I find those numbers?

The family ID is printed above your name on most correspondence from us such as the Master Assignment Sheet or report cards. The student ID is printed on the Master Assignment Sheet, report cards, and on the labels sent to you to identify work to be returned to us. Some families put a student ID label by the phone so it is handy when they call us. Family Plan families are not sent student ID labels since they do not return work to us for grading.

Why do I keep receiving the CAT test every year?

CLASS believes it is a good practice to measure your student’s progress every year, but testing is optional unless you are enrolling a student for the first time or if you were not enrolled last year in the previous grade level with CLASS. Consistent annual testing provides you with a record of progress independent from report cards. It also provides you with additional information and serves as a record in case you want to transfer to another school or are involved in any disputes with school officials. There is no additional charge for the test.