When Your Books Arrive
The first thing you should do when your course materials arrive is to confirm that you have received everything. One item in your box is a Master Assignment Sheet (packing list). Check the materials you received against this list.
If any items are missing, check the column marked “A” next to the item in question and look for a letter code. As noted in the key at the bottom of the packing list, items marked “D” or “C” are intentionally not shipped. “B” items—those that have been back-ordered—will be shipped to you as soon as they arrive at CLASS. In other words, if a “missing” item has a letter code next to it, there is no need to contact CLASS.
You should notify CLASS immediately (by email at firstname.lastname@example.org) if items are missing that do not have one of these codes, or if you believe that a code was issued in error.